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Safety

Safety & privacy

ServiceHub matches people with providers across Australia. To keep things safe for everyone, please follow these few habits when posting and bidding.

Do this

  • Describe the work plainly — the room, the object, the timeframe.
  • Use suburb + postcode so providers can tell if it’s in their area.
  • Share private details (street address, phone, email, gate codes) in the in-app chat after you’ve matched, not in the public post.
  • Tap the photo button to add photos — they help bidders quote accurately.
  • Read reviews and verification badges on a provider’s profile before awarding.

Avoid this

  • Don’t put full street addresses, full names of household members, or licence/registration numbers in the public description.
  • Don’t share bank account, BSB, card details — payments stay on the platform via escrow.
  • Don’t upload photos that show other people without their consent, or images of children.
  • Don’t agree to off-platform payments to avoid fees — you lose escrow protection.
  • Don’t post anything illegal, unsafe, or that breaks our terms.

What ServiceHub stores about you

Account basics (name, email, optional phone), profile content you choose to share, job + bid history, in-app messages, and payment metadata required by Stripe to issue payouts. We don’t store full card numbers or bank details on our servers; Stripe holds those. Full detail in our privacy notice.

Australian privacy & safety resources

ServiceHub follows the Australian Privacy Principles. These independent resources are good first stops for understanding your rights or getting help.

Spotted something off?

Use the report button on any job, bid, or message. For urgent safety concerns email [email protected] — we’ll respond within one business day. If you’re in immediate danger, call 000.